1/9/2024 0 Comments Hello message for autoanswer![]() Customers messaging your dispatch team are likely already contacts in your business SMS platform. With after-hours auto replies, you can reassure customers that answers are on the way. ![]() In today’s always-on environment, deliveries happen around the clock, but your dispatch and operations team isn’t always in the office. Dispatch and Operations After-Hours Auto Replies Expect a reply by EOD of the next business day. We’ll be thrilled to answer your question first thing during our business hours: Monday through Friday, 9am – 5pm ET. Hi there, we’re so happy you texted Front Town Bakery’s sales team! We’re out of the office right now, but we’ll be available tomorrow morning at 8am CT. I can’t wait to talk shop when I’m back in the office! My hours of operation are Monday through Friday, 8am – 7pm ET. Make these responses personable to keep your leads interested: After-hours auto replies allow you to ensure that your leads receive fast responses and know exactly when you’ll be available. This is a great opportunity, but you can’t sit by the phone every second, waiting for leads to text in. Ninety percent of leads would rather communicate via texts than phone calls. We’ll tackle your question or concern during our hours: Monday through Friday, 7am – 10pm PT or Saturday through Sunday, 9am – 8pm PT. Hey! This is Power Exercise’s Customer Service team. Hi, this is Local Clinic’s patient services department. We can’t wait to talk shop when we return to the office, which is open Monday through Sunday, 7am – 6pm CT. Hello there, you’ve reached Iron Auto’s customer service department. With this in mind, your customer service after-hours auto reply should offer something for everyone: □ Customer Service After-Hours Auto RepliesĬustomers may reach out to your customer service line for a variety of reasons, ranging from complaints to questions about your newest product. You’ve just missed me! I’ll be back in action during shop hours: Monday through Saturday, 10am to 7pm. We’re in the office every morning at 9am, and will respond then. Hey there! The Fresh Flowers team has headed home to their own gardens for the evening. Please expect a response within that time frame. Our hours of operation are Monday to Friday, from 9am to 5pm PST. ![]() ![]() Hello, you have reached Keller & Strachan Law Firm. Depending on your SMS brand voice guide, this response can mimic a standard email response or sound a little more casual: Feel free to borrow them and tweak as needed! General After-Hours Auto RepliesĬreate a general after-hours auto reply for customer messages that arrive in your main shared inbox. We’ve rounded up 12 examples of after-hours auto replies to help you craft your own. Alternatively, you may only have a business SMS number for customer service. For example, you might have a business SMS number for general messages, one for customer service, and another for dispatch and operations. You can create different auto replies for each of your shared inboxes. Then, you and your permissioned team members can reply to them. When you return to the office, you can review your shared inbox to see the messages your customers sent and the replies sent by your business texting platform’s auto-reply feature. In this case, the time period would be your out-of-office hours. You can set up your business SMS platform to send an SMS template when it receives customer messages during a certain time period. How Business Text Messaging Auto Replies Workīusiness text messaging auto replies work just like email auto replies. Instead, use after-hours auto replies to let customers know when you and your team will be available for business text messaging.
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